good morning it's me Mikey pipes and today
we're at that luxury Condo building we've got a customer who's got no heat let's go fix
them see what's going on [Music] [Applause] [Music] [Applause] [Music] all right there's the
truck here is the mechanical closet customer has no heat let's see what's going on Luxe air we got
a lux there here yep got a lux there right there okay the offs it must be light I'm gonna guess
it's light yep that's the light switch here is the power switch to the furnace okay
first thing I'm gonna notice is that you have a little bit of condensate right there
goes into we have a four by two inch pvc reducing coupling and then it goes up and around so we have
a lot of damage to this furnace looks a lot of corrosion and stuff let's take the front cover off
like that let's take off the lower access panel okay all right so before we get started with
what's going on with the service call I want to give you guys as a brief overview of what's
before us uh this right here we consider this a 90 plus percent uh furnace and we do that because
90 plus percenters have some sort of PVC venting that directly vents outside and does not utilize
a chimney like an 80 efficient furnace does so that's the first thing we're going to notice PVC
venting we know it's a 90 plus percenter okay um for identify identification purposes right
here this is the gas valve you see the gas piping coming in this is the gas [ __ ] this is
a union we come down with a drip leg with a t we come across to the gas valve we'll make sure
the switch is in the on position all right if we got here and the switch is in the off position
we're here for a no heat call well who's trying to switch off it's a case of who done it but why
is it off you have to figure that out but below there right here this is our hot service igniter
kind of like an electric stove you know a heating element heats up glows nice and red and it ignites
the flame typically gets 110 volts oh this black thing right and straight ahead of you that's the
plenum sensor or high temperature plenum sensor it's sitting inside the plenum which is where
the heat exchanger is and if it gets too hot it's going to turn off the uh it's a safety it's going
to turn off the gas valve we have a flame sensing rod which is right there it goes up and there are
three burner tubes if you have a larger furnace this one is only a uh a 60 000 BTU furnace right
if you had a larger furnace see 60.
Get a larger furnace you'll have more tubes for more heating
all right this clear thing that's the condensate trap or condensate a proportion of the inducer
assembly which is what this is then do assembly sucks in air from outside you know by means of the
fresh air uh the fresh combustion air Inlet and it blows sucks in right that's some of that air
blows the get sucks the gas in and blows it out um below there is our main control board
Transformer and of course the blower in the back so one of the first things we're going to
do when we're troubleshooting a furnace I want to see if we have any kind of LED indicator
light on the main control board the furnace control board and there that is right there
so obviously with the door removed the door switch is de-energized or deactivated so if the
power's on we push this in we should see something there's a green light standby light and it could
be flashing it's normal operation if it's flashing a sequence and that's generally an error if we
don't have any light there we're going to question 24 volts do we have a good functional Transformer
do we get line volts coming to the machine we're making sure that we have the switches on no
sometimes you'll even hear a hum right but we have a red we have a green flashing light
now we're going to see what thermostat's doing huh so I don't know what this thermostat
this thermostat isn't on responsive five this is garbage we need a new thermostat okay RC w
g y common C common is blue white heating circuit is white green is fan yellow is cooling circuit
and r r c is 24 volts yeah this on there okay and the display is blank because my door switch
is not active I'm going to utilize my switcheroo this is a small flat screwdriver just to shove
it in there uh because I want the thermostat to be calling all right so normal switcher
is not going to work because you have this little it goes in there more but you guys get
the point let's go back to the thermostat and be very very careful when you're doing this you
don't want to break anything you don't want to show or anything you don't want to get zapped it's
only 110 volts you can handle it you're a big boy fan to auto set this to 72.
We heard
the clip of the relay let's set the time all right it is 10. 55. and
it is Tuesday okay and go let's go see what the furnace is doing all
right let's go head on over back to the furnace and we're fortunate enough we'll
see something flashing there let's count steady heartbeat and there's our hot service
igniter energizing with 110 volts I went for the gas valve too energized and Houston we had a case of a bad thermostat ladies and
gentlemen but we're gonna let this run we're gonna check the here how the blower motor comes
on uh took a quick little assessment of that looking pretty clean looking pretty clean
very good actually I've seen much more Sierra cosmetically you know the exterior casing of this
furnace looks kind of suspect this little bit of uh condensate there looks like it's originating
from this loose coupling wow the humidifier is just resting there uh and there's your uh
your condensate now so we're going to want to seal that back up all right so I spoke to
the homeowner we're going to do some servicing on this General Air looks like the April layer
we're gonna replace the water panel we're gonna come back with that because I don't really stop
water panels in the trucks we also signed up with our heating maintenance plan it's 22.95 a
month um it's recurring revenue for the company uh just automatically charge to a credit or debit
card they get great benefits if they have a true HVAC system like this one of apparentical oil
a condenser on the roof and we have a furnace we're going to come twice a year one two and up
for the heating season one sort of put a cooling season and um if they get any repairs throughout
the year are they going to pay a discounted rate on any Services uh and plus it develops it further
strengthens and develops that relationship 22.95 a month brings peace of mind and locks them in and
they're going to use us we take care of them they take care of us it's a win-win situation all right
so before we actually head on out of here we're going to disconnect our homemade Switcheroo
we're gonna put the access panels back on right I'm gonna let it cycle by means
of the thermostat put that back on there like that put this one on there like that not
really the greatest shape and it's fugazy but okay get those on there they really don't
want to turn I'll let this thing go through another uh startup sequence and operation
and then we'll head up head on up out of here all right ladies and gentlemen
I hope you enjoyed this video um a little quick diagnosis gas-fired furnace and
uh how to properly diagnose a defective thermostat but also most importantly how to develop and
strengthen relationships with your clients we do that not only by providing prompt
professional and exceptional service 24 7.
But we also have service plans maintenance
plans you know we have one for plumbing and we have one for HVAC if you're an HVAC owner or a
manager or even a tech at a contracting company that does not offer maintenance plans to your
clientele you're leaving money on the table and you're not strengthening
relationships that you develop that's one of the key things with maintenance
plans not only are you there once or twice a year but they're going to call you first they're not
going to Google HVAC repair they're not going to open up the phone book and look for a plumbing or
or an HVAC contractor they're going to call the number that they know they're paying for you know
the magnet will be on their fridge the sticker will be on the equipment and that's how you
develop and strengthen relationships and that's how you build value for your business if you have
any questions about howing to implement this with your company email me Mike mikeybikes.com
I'll be more than glad to offer you what the I'll be more than glad to offer you a consultation
um and we'll go from there all right guys thank you so much for watching let me get your thoughts
and feedback down in the comments section down below and yes I did fix the flu catching the
next one be well God bless stay safe [Music]
