how to troubleshoot a touch screen that does not respond to touch or responds intermittently if the touch screen on your computer does not respond when you touch it or if sometimes the screen responds and sometimes it does not follow these steps to troubleshoot your computer if the screen has never responded to being touched but you think it should use one of these methods to confirm that your computer has a touch screen in windows search for and open view pin and touch if the pin and touch section reads no pin or touch input is available for this display the computer does not have a touch screen check the product specifications for your computer model on the hp customer support website at https colon forward slash forward slash support.hp.com check the labels on the computer and on the product packaging notebook and all-in-one computer models equipped with touch screens are branded with the word touch or touch smart your touch screen might not respond because it is not enabled or it may need to be reinstalled use device manager to enable and reinstall the touchscreen driver in windows search for and open device manager expand the human interface devices list right-click the touchscreen device and then click enable if possible if the enable option does not display continue to the next step tap the screen to see if it responds if it does not continue with the next step click the touch screen device and then select uninstall restart the computer to reinstall the touch screen driver tap the screen to see if it responds if it does not continue to the next step configure the display to identify your screen as a touch device in windows search for and open calibrate the screen for pin and touch input on the display tab select setup follow the instructions on screen tap the screen to see if it responds if it does not continue to the next step device driver updates released through windows update might resolve touch screen issues in windows search for and open check for updates click check for updates if an update is available install it the computer may restart after updates are complete when the update installation is complete tap the screen to see if it responds if it does not continue to the next step use the hp pc hardware diagnostics uefi test to detect problems with the touch screen hardware connect the ac adapter to the computer and plug it into a power source press the power button for at least five seconds to turn off the computer turn on the computer and immediately press the esc or escape key repeatedly about once every second when the startup menu appears press the f2 key when the hp pc hardware diagnostic screen displays select component tests select touch screen there are two interactive touch screen hardware tests select touch pointer test first read the on-screen instructions and then select run once touch each of the blocks on the screen to erase them the test ends after you erase all the blocks or after three minutes have passed then the results display select main menu to return to the main screen select component tests and then select touch screen select drag and drop test read the on-screen instructions and then select run once drag each orange rectangle to the box indicated by the arrows using a finger or a stylus the test ends after you reposition all the blocks or after three minutes then the results display if the computer passes the diagnostics tests but the touch screen still does not respond during regular use continue to the next step if one or both tests fail a 24-digit code or failure id displays contact hp and provide this code the failure id is also available in the test logs on the main menu power settings can cause the touch screen to stop working after the computer wakes up from sleep mode change the power settings so that the touch screen stays active while the computer is in sleep mode changing this setting might result in more power consumption during sleep mode in windows search for and open the device manager expand the human interface devices list right-click the touchscreen device and then select properties on the power management tab uncheck allow the computer to turn off this device to save power and then select ok the touch screen should remain working after the computer awakens from sleep mode if it does not continue to the next step if the previous steps do not work perform a hard reset or a full shutdown and restart to do a hard reset on a notebook computer turn off the computer disconnect all external devices and then disconnect the ac adapter remove the computer from any port replicator or docking station if your computer has a removable battery remove the battery from the battery compartment press and hold the power button for 15 seconds to drain any residual electrical charge if your notebook computer has a removable battery insert the battery into the battery compartment plug the ac adapter back into the notebook and into a power source do not connect any peripheral devices turn on the computer if a startup menu opens use the arrow keys to select start windows normally and then press enter wait for the computer to start and then tap the screen to see if it responds if it does not continue to the next step to restart an all-in-one computer with windows 10 select the windows icon and then select the power icon select restart wait while the computer turns off and then restarts tap the screen to see if it responds if it does not continue to the next step installing an updated version of the graphics card driver might repair the touchscreen's functionality search for and open windows device manager expand the firmware menu double-click system firmware select the driver tab select update driver select search automatically for updated driver software wait for the update to download and then follow the instructions when the bios update is complete search for and open the windows device manager expand the display adapters menu double-click display adapters select the driver tab select update driver select search automatically for updated driver software wait for the update to download and then follow the instructions when the display adapter has finished updating tap the screen to see if it responds if it does not continue to the next step if the steps above did not work you might need to service your computer go to hp.com forward slash go forward slash contact hp
